Hello Dragon Warranty Policy
1-Year Limited Warranty
At Hello Dragon, we are committed to delivering durable, reliable, and high-quality school bags designed for everyday adventures. To ensure customer confidence and satisfaction, all Hello Dragon school bags are covered under a 1-Year Limited Warranty against manufacturing defects.
What This Warranty Covers
This warranty covers manufacturing defects related to:
- ✔ Stitching defects
- ✔ Zipper malfunction due to manufacturing fault
- ✔ Strap and buckle defects
- ✔ Material or workmanship defects
- ✔ Hardware defects affecting normal usage
What This Warranty Does Not Cover
This warranty does not cover:
- ✘ Normal wear and tear from regular use
- ✘ Damage caused by overloading or improper handling
- ✘ Accidental damage, cuts, burns, or misuse
- ✘ Water damage, stains, fading, or discoloration
- ✘ Damage caused by unauthorized repairs or modifications
- ✘ Cosmetic damage that does not affect product functionality
How to Claim Your Warranty
If you believe your Hello Dragon bag has a manufacturing defect, please follow these steps:
- Contact Customer Support
-
Share the Following Details:
- Order ID / Invoice copy
- Product images showing the defect
- Brief description of the issue
-
Claim Review
Our team will review the claim and verify eligibility.
If approved, Hello Dragon will repair or replace the product at no additional cost, subject to product availability.
Important Terms
- Warranty claims are subject to inspection and approval.
- Hello Dragon reserves the right to determine whether the issue qualifies as a manufacturing defect.
- Replacement may be provided with the same or equivalent product model/design.
- Warranty applies only to products purchased through authorized sales channels.
Customer Support
For warranty assistance, please contact us:
WhatsApp: +91-8169047930
Support Hours: Monday – Saturday, 10 AM – 6 PM
Hello Dragon – Designed for Kids, Trusted by Parents.
