Return & Replacement Policy

Returns, Exchange & Replacement Policy

Only products purchased directly from www.kapaver.com are eligible for exchange within 48 hours from the time of delivery.

We offer store credit only for approved returns or exchanges. Store credit will remain valid for 1 year from the date of issue.

If your product was purchased from any marketplace or reseller, kindly contact the original seller directly for support.

For Amazon orders, please contact Amazon Customer Support. For assistance after the Amazon replacement window, kindly WhatsApp us at 8169047930.

Eligibility for Return / Exchange

To initiate a return or exchange request, you must contact us within 24 hours of delivery and provide:

• Proof of purchase from our website
• Two clear photos of the product
• Unboxing video (mandatory for all claims & returns)

In certain cases, a screenshot showing your phone model name may also be required for verification.

The product must meet the following conditions:

• Returned in original packaging with all contents included
• Must be in perfect re-sellable condition
• Protective films must remain intact and should not be peeled off
• Product should not be damaged, used, or altered

Once the required details are verified, our team will assist you with the next steps.

Return Shipping Instructions

To return your product, kindly WhatsApp 8169047930 for the return address details.

We strongly recommend using a shipping service with a tracking facility. Kapaver will not be responsible for packages lost or damaged during return transit.

After receiving the returned package, our Quality Assurance team will inspect the product. If approved, we will provide either:

• A replacement product
• Store credit via email within 4–7 working days

Replacement Policy

Wrong Product Received

If you receive the wrong product, Kapaver will replace it at no additional cost.

• Replacement requests must be raised within 24 hours of delivery
• Replacement orders are shipped within 48 hours
• If the replacement item is out of stock, store credit will be issued instead

Product Not Satisfactory

If the delivered product is unsatisfactory, Kapaver may provide:

• A replacement product
• Store credit

No refunds will be issued under any circumstances.

Replacement will only be processed after the returned product passes quality inspection and is confirmed to be in re-sellable condition.

If the product is found damaged, incomplete, or not in sellable condition, Kapaver reserves the right to reject the replacement request.

Situations Where Exchange / Replacement Will Not Be Accepted

• The item is damaged due to customer handling
• Parts or packaging are missing
• The product is returned in non re-sellable condition
• The request is raised after the allowed time window
• Protective films are removed
• Unboxing video is not available

Non-Returnable / Non-Exchangeable Items

• Screen Protectors
• Camera Lens Protectors
• All adhesive-based items
• Clearance sale items
• Foso products
• Crazy Deal Store products (₹99 Store, ₹199 Store, etc.)