Return & Replacement Policy
Only products purchased directly from www.kapaver.com can be exchanged within 48 hours the order is delivered.
We do offer a store credit for the products returned to us in the original condition. The store credit will be valid for 1 year.
If your product was not purchased on our website, you should contact the original seller for returns and exchange. If your product was purchased on Amazon, you should contact Amazon Customer care. You can also WhatsApp - 8169047930 for orders processed on Amazon after the replacement period has been over.
In order to return the product to us, you must contact us within 24 hours with your proof of purchase from our website and two (2) photos of the product you wish to return.
- The product must be in its original packaging including all content in perfect Re-sellable condition.
- Kindly note that the product should be in Re-sellable Condition (Protective film must not peeled off & should be intact).
- Unboxing video is must for any type of claim & returns.
- Screen Protectors must be unused. Used Screen Protectors cannot be returned. If the packaging is opened but unused, there will be a possible restocking fee of INR 149/- at least.
Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.
To return your product, you should send the product to:
Ground Floor, SF No. 119, 2 Main Road, Door No. 38, Madhavaram
Redhills High Road, Vadaperumbakkam, Madhavaram, Chennai,
Tamil Nadu – 600060
PH NO: 8169047930
If you want us to arrange for a reverse pick up, INR 99/- shipping charge will be deducted from the total order amount due for store credit.
We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any store credit. We are not liable for lost or stolen package during this return transit.
Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of an exchange.
If your store credit is approved, then it will be processed, and will automatically send via mail, within 4-7 working days.
There are certain situations we will not be able to exchange your product (if applicable):
- If an item is not in its original condition, is damaged or has missing parts not due to our error.
- If the replacement is initiated more than 24 hours after delivery.
If the product received is wrong, Kapaver will replace the product at no additional cost.
In case of wrong product received, a replacement request needs to be raised within 24 hours of delivery.
The Replacement order will be shipped within 48 hours.
If the replacement product is not in stock, Kapaver will issue the store credit.
If the delivered product is not satisfactory, Kapaver will replace the product or issue a store credit. Kindly note No Refund will be issued.
Once we have received your package and our quality assurance team has verified the contents is in perfect re-sellable condition, we will contact you and offer you the option of the replacement.
If the product is not in the sellable condition, Kapaver will not be liable to replace the product.