FOSO Toughened Glass Back Cover Case for Xiaomi Redmi K20 / Redmi K20 Pro (Carbon Black)

We process and ship orders within 48 hours from orders placed on Monday to Saturday. Order placed on Saturday evening(After 12 PM), Sunday, major holidays and/or company closures will not be fulfilled until the following business day.

Order processing estimate:

• The estimated delivery time is 3 to 5 working days post shipping.(Approx.)
• It does not take into consideration any issue the shipping carrier may have with the package.
• Please do not hesitate to contact us if you believe there is an issue with your tracking and we will do our best to help.

Estimated shipping time starts from when the package is picked up by our courier partner (shipped from our facilities) and not when the order is placed.

Every fulfilled order will automatically receive a tracking confirmation within 24 hours (Contact us, if you don't see this after 24 hours).

If your order is returned to us due to incorrect shipping information or refusal, you will be given a choice of either:

• A refund
• A reship

Note: We will charge INR 50 for re-shipping. In case of refund shipping charges of 99/- will be deducted from the invoice value.

Cancellation Policy:

• Once the order is delivered, the order cannot be cancelled. 
• Incase order is shipped and not delivered, then the order can be cancelled and the money will be refunded. Your refund will be processed once we receive the originally ordered item back from the courier.
• Shipping charges will be deducted from the refund amount in case of order is undelivered and returned to us

For International Orders:

For international orders we use India post. It will take minimum 7 days at least  to ship it. After shipping Tracking details will be shared via Email & WhatsApp. Estimated delivery date will be based on locations only.

• No returns or replacement can be claimed.
• No warranty claims are eligible for these orders. 

Customs duty clearance and fees have to be clear by the buyer itself.

Only products purchased directly from www.kapaver.com can be exchanged within 48 hours the order is delivered.

We do offer a store credit for the products returned to us in the original condition. The store credit will be valid for 1 year.  

If your product was not purchased on our website, you should contact the original seller for returns and exchange. If your product was purchased on Amazon, you should contact Amazon Customer care. You can also WhatsApp - 8169047930 for orders processed on Amazon after the replacement period has been over. 

In order to return the product to us, you must contact us within 24 hours with your proof of purchase from our website and two (2) photos of the product you wish to return.

• The product must be in its original packaging including all content in perfect Re-sellable condition.

• Kindly note that the product should be in Re-sellable Condition (Protective film must not peeled off & should be intact). 

• Unboxing video is must for any type of claim & returns.

Once we have all the information provided along with photos to demonstrate the above conditions are met, we will further assist you with the next step to this return process.

In certain conditions, phone model name screenshot has to be submitted for further proceedings.

Next Steps:

To return your product, Kindly WhatsApp - 8169047930 for address details.

We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any store credit. We are not liable for lost or stolen package during this return transit.

Once we have received your package and our quality assurance team has verified the contents meet the conditions above, we will contact you and offer you the option of an exchange.

If your store credit is approved, then it will be processed, and will automatically send via mail, within 4-7 working days.

There are certain situations we will not be able to exchange your product (if applicable):

• If an item is not in its original condition, is damaged or has missing parts not due to our error.
• If the replacement is initiated more than 24 hours after delivery.

Replacement Policy:

If the product received is wrong, Kapaver will replace the product at no additional cost.
In case of wrong product received, a replacement request needs to be raised within 24 hours of delivery.

The Replacement order will be shipped within 48 hours.
If the replacement product is not in stock, Kapaver will issue the store credit.

If the delivered product is not satisfactory, Kapaver will replace the product or issue a store credit. Kindly note No Refund will be issued.

Once we have received your package and our quality assurance team has verified the contents is in perfect re-sellable condition, we will contact you and offer you the option of the replacement.

If the product is not in the sellable condition, Kapaver will not be liable to replace the product.

NON RETURNABLE ITEMS :

1. Screen Protectors
2. Camera lens protectors
3. All adhesive based items

KAPAVER GENERAL DEFECT WARRANTY TERMS & CONDITIONS

What does this Limited Warranty cover?

This Limited Warranty covers any defects (see below) in material or workmanship during the Warranty Period. During the Warranty Period, Kapaver reserves the right to replace, at no charge, the product that proves defective because of material defects or workmanship. Please note that the warranty is non-transferable and only applies to the original end purchaser.

What we will do?

Kapaver will replace the product at no charge, with a brand new product for the same model.

How long does the coverage last?

The Warranty Period for products purchased from Kapaver is 90 DAYS starting from the date of delivery.

What is NOT covered by this Limited Warranty?

This Limited Warranty does not cover any problem that is caused by / originates from:  

1. Drops
2. Installation failures.
3. Normal daily wear and tear.
4. Intentional modifications.
5. Products not sold by us or authorized resellers.
6. Products not manufactured by us.
7. Misuse and mishandling of product.
8. Theft or loss of the product.
9. Screen protectors

What to do?

To obtain this warranty service, you MUST first contact us with a valid proof of purchase AND two (2) photos to determine the problem and the most appropriate solution for you. Please note we do not accept unannounced returned damaged products.

Kapaver reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate the warranty..

Please check the quality of the products upon reception and contact us if you see anything out of the ordinary. For any product damaged upon arrival you Must contact us within 24 hours after arrival or the product will not be considered as such.

This Limited Warranty does NOT apply to the following products:

• Kapaver Tempered Glass

This is a one time replacement policy. Replaced products are not eligible for warranty claim again.

Once filled the form for warranty, It will go for review and if approved, replacement will be issued based on stocks & courier availability.

All this process will take a time period of at least 10 days.

Replacement tracking details will be shared via mail & SMS.

It's a onetime replacement program.

No warranty is applicable for the claimed one.